General Questions (Universal)

• Q: Does this SIM/eSIM support hotspots and tethering?
  A: Yes, tethering is supported across all our travel solutions, provided your device and local network coverage allow it.
• Q: When should I activate my SIM/eSIM?
  A: We recommend activating/installing your SIM/eSIM one day before travel or upon arrival at your destination to maximize your plan's duration.
• Q: Is my device compatible?
  A: For Physical SIMs, your phone must be unlocked. For eSIMs, your device must be eSIM-compatible and unlocked. Please check your device settings before purchasing.

Physical SIM Card (Sydney Stock)

• Q: How long does shipping take?
  A: We dispatch from Sydney within 24 hours. Australia Post typically delivers within 2–6 business days. Express options are available at checkout.
• Q: Is it "Plug and Play"?
  A: Most of our cards are pre-activated. Simply insert the SIM, ensure "Data Roaming" is ON, and you’re ready to go.

Technical Support & Guarantee

• Q: What if the SIM/eSIM is not working?
  A: Please contact us immediately via WhatsApp +61482047192. Most issues are resolved by simply toggling "Data Roaming" or manually selecting the network. Our Seller Guarantee ensures you get the service promised or a full resolution.